Frequently Asked Questions
Everything you need to know about your Kaleidos Makeup order, shipping, and products.
Does Kaleidos Makeup ship internationally?
Yes, we offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free and vegan?
Absolutely. Kaleidos is a 100% cruelty-free brand. The vast majority of our products are also vegan; please check the specific product description for the vegan seal.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
What should I do if my palette arrives damaged?
We take great care in packaging, but if an item arrives broken, please email us at [email protected] within 48 hours of delivery with photos of the damage and your order number.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.